Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Raniya Dailey

Raniya Dailey

October 24, 2024

5  out of  5
rating by Raniya Dailey
"Juli was amazing to work with for my auto insurance!"
We responded:
"Thank you so much for this review Raniya! I’m so glad Julie was able to help you with your auto insurance and I’m very thankful for your business. Please know we are always here when you need us. Brent Allen, owner "
Profile photo of Chris Krueger

Chris Krueger

October 15, 2024

5  out of  5
rating by Chris Krueger
"We have just become customers of State Farm after being away for ~20 years. Our experience with Brent Allen's team has been exceptional from the very first call. Elizabeth's responsiveness, clarity, and detailed approach not only provided the information we needed to make an informed decision, but to also have confidence in the agency. I'm pretty sure Elizabeth is Brent's secret weapon!"
We responded:
"Chris, let me start by saying welcome back to State Farm!! I am so glad you met my secret weapon,Elizabeth, and that your experience was so exceptional. We strive to make everybody feel the same way. I look forward to meeting you and working with you for many years to come. Brent Allen, owner "
Profile photo of Rachel Villegas

Rachel Villegas

September 25, 2024

5  out of  5
rating by Rachel Villegas
"Casey was so helpful. I bought a new vehicle and was able to text him(the office) and he took care of everything for me. Easy experience ever!!"
We responded:
"Thank you so much for this review Rachel! Our goal every day is to make life is easy on you as possible so I’m glad Casey was able to do that. Thank you so much for your business! Brent Allen, owner"
Profile photo of Kelly Hill

Kelly Hill

September 23, 2024

5  out of  5
rating by Kelly Hill
"I've been a State Farm customer for 25+ years and have been using Brent Allen as an agent for over 15 years. I've always received great service from all reps and agents in this office. I spoke today with Casey to make a quick policy change, and they were extremely kind, helpful, and very prompt in following up with emailing me a new declarations page! Thank you for such great service!!"
We responded:
"Kelly, this review means so much to me! We have enjoyed working with you for these 15+ years and we are so grateful for your business. Thank you for giving Casey a well deserved shout out. Brent Allen, owner"
Profile photo of Hank Selke

Hank Selke

September 23, 2024

5  out of  5
rating by Hank Selke
"Julie Hall has been helping us with our insurance needs for several years now. She listens to our questions and explains things in a way that’s easy to understand."
We responded:
"Thank you so so much for this review Hank! I know Julie has enjoyed working with you guys for many years and I’m very thankful for your loyalty to me and my team! Brent Allen, owner "
Profile photo of Britt Bach

Britt Bach

September 23, 2024

5  out of  5
rating by Britt Bach
"We have had state farm for almost 2 years . They have been so easy to work with and flexible I would highly recommend to anyone We do get a good discount for drive safe and save and it's so easy to replace or add a vehicle"
We responded:
"Hi Britt. I am so grateful for you taking the time to do this review! It means the world to me that you have been happy with our agency over the last two years and I sure hope we get to work with you for many years to come. Thank you so much for your business. Brent Allen, owner "
Profile photo of Raj Kasireddy

Raj Kasireddy

September 18, 2024

5  out of  5
rating by Raj Kasireddy
"I highly recommend Yari Villarreal for anyone seeking reliable and personalized Auto and Home insurance. Yari took the time to understand my needs and found the best coverage at an affordable price. The whole process was smooth, and Yari was always available to answer my questions and provide expert guidance. Five stars all the way!"
We responded:
"Hey Raj. I am so glad Yari was able to help you with your auto and home insurance. She is amazing and I am honored to have her on my team! Thank you so much for your business and I look forward to working with you for many years to come. Brent Allen, owner"
Profile photo of Cheryl Milton

Cheryl Milton

September 17, 2024

5  out of  5
rating by Cheryl Milton
"Michael and Heather were a great help solving a payment issue. Thank you to all involved."
We responded:
"Thank you so much, Cheryl for this review! Glad Michael and Heather were able to help you with the payment and just know I am very thankful for your business. Brent Allen, owner "
Profile photo of Daddio Williams

Daddio Williams

September 16, 2024

5  out of  5
rating by Daddio Williams
"We always get top-notch service from Brent and his team. Have for decades!"
We responded:
"Hi Daddio. Thanks so much for taking the time to do this review! We have enjoyed working with you for decades as well! Brent Allen"
Profile photo of mike warnock

mike warnock

September 10, 2024

5  out of  5
rating by mike warnock
"Casey was great with helping me through the process of getting my new car set up with State Farm. They were professional, friendly, & quick with their action."
We responded:
"Thank you so much for this review Mike! Casey has been in insurance for a while but new to my office, so I’m so glad to see he is doing it the Brent Allen State Farm Way. I appreciate your business! Brent Allen, owner"
Profile photo of Strat Garcia

Strat Garcia

September 5, 2024

5  out of  5
rating by Strat Garcia
"Don't have a policy with Brent, but reached out for a quote a few days ago and spoke with Julie. Julie was very knowledgeable and easy to talk to. I got a very accurate quote and it only took about 15 minutes. Great agency, will be considering them at renewal time."
We responded:
"Hi Strat. So glad Julie was able to get you a quick and accurate quote! Hopefully we will be doing business together soon! Thank you for doing this review.! Brent Allen. owner"
Profile photo of Janet Troutman

Janet Troutman

September 4, 2024

5  out of  5
rating by Janet Troutman
"I called the Brent Allen agency to get a homeowner policy for the house I'm buying. Jarrod was responsive, knowledgeable, and courteous. He followed up to verify the date, coverages, and payment plan before my closing. Thank you, Jarrod, for taking care of this when I had so many other details that needed my attention."
We responded:
"Thank you so much for this review Janet! So glad Jarrod was so helpful in getting you your homeowners policy in place for your home purchase. Thanks for allowing us to help and congratulations on the new home! Brent Allen, owner "
Profile photo of Eusebio Landin

Eusebio Landin

August 21, 2024

5  out of  5
rating by Eusebio Landin
"Crystal is amazing, she is always helping and getting information to us in a timely manner. She is always communicating back to us for updates."
We responded:
"Hey Eusebio. Thank you so much for this review! We have always enjoyed working with you guys and I’m so glad Crystal has gone above and beyond to get you information in a timely manner and communicate so well. Thank you so much for your long time business! Brent Allen, owner "
Profile photo of Allen Washington

Allen Washington

August 13, 2024

5  out of  5
rating by Allen Washington
"I Absolutely love this branch! They have great customer service! Heather Himmer is an absolute gem! She was so helpful with me and my needs!"
We responded:
"Thank you so much, Allen! I’m so glad Heather was so helpful and able to be there for your needs. We really appreciate your business. Brent Allen, owner "
Profile photo of Alicia Licon

Alicia Licon

August 8, 2024

5  out of  5
rating by Alicia Licon
"I want to express my heartfelt gratitude for Jack's exceptional assistance in reviewing my insurance policy. After noticing that my rates had increased despite a recent price reduction, I reached out for help. Jack was incredibly patient and thorough, ensuring that I understood the details of my policy and the reasons behind the charges. Thanks to his expertise, I was able to rectify the situation and get back to the correct rate. His dedication to customer service truly made a difference, and I couldn't be more thankful!"
We responded:
"Hi Alicia. Thank you so much for this review! Jake truly cares about helping people and I’m so glad we were able to help get the rate to where you needed it to be. I really appreciate your business. Brent Allen, owner "
Profile photo of Jason McCarthy

Jason McCarthy

August 2, 2024

5  out of  5
rating by Jason McCarthy
"Julie was great to work with in bundling our new auto and home policies. The coverage and prices were good, especially given the recent increase in the prices of everything, including insurance. The transaction was simple and quick, which is appreciated."
We responded:
"Thank you so much Jason for doing this review. I’m so glad Julie made it such a great experience for you to bring over your home and auto insurance! Welcome to the Brent Allen State Farm family. We are glad to have you. Brent Allen, owner "
Profile photo of Jeff Howard

Jeff Howard

August 1, 2024

5  out of  5
rating by Jeff Howard
""A-OK""
We responded:
"Hi Jeff. We will take it! Enjoyed having you at the office yesterday. Thank you for your business! Brent Allen, owner"
Profile photo of Kenneth Bassham

Kenneth Bassham

July 29, 2024

5  out of  5
rating by Kenneth Bassham
"After seeing rates going up again another year later with the added benefit of it almost being 30% more I decided to shop around and see what else was out there. Through Google I contacted Brent's office due to the stellar reviews and will say they are what they are billed to be. Worked with Julie Hall from beginning to end and she answered all questions and concerns promptly. Thankfully she made coming from another big company to State Farm feel more like home."
We responded:
"Thank you so much for this review Kenneth! So glad Julie made you feel at home with State Farm and our team! We are so grateful for your business and are excited to get to work with you. Brent Allen, owner "
Profile photo of Carole Mcgoldrick

Carole Mcgoldrick

July 26, 2024

5  out of  5
rating by Carole Mcgoldrick
"Crystal is so nice and she helped me with all my questions she is a very good asset to the team at Brent Allen State Farm"
We responded:
"Thank you so much Carole for giving Crystal such a wonderful shout out. She is amazing and I am so blessed to have her on my team. Thank you again for your business and for this review. Brent Allen, owner "
Profile photo of Kelsey Braxton

Kelsey Braxton

July 24, 2024

5  out of  5
rating by Kelsey Braxton
"Brent's office has been a total life-saver for me since a sudden emergency move across the country. They've been fast, professional, knowledgable, and most importantly HONEST in all my interactions with them. There was a simple error with my VIN when my new policy was set up, and Jake was extremely helpful and quick in correcting it and providing new documentation so I could get my responsibilities taken care of. Get an agent that is honest, transparent, and quick to correct mistakes - all in addition to State Farm's usual kind and professional service. Set up with Brent's office!"
We responded:
"Thank you, Kelsey for this beautifully worded review! So glad you’ve had such a great experience with Jake and my team. We are honored to be your State Farm Agency and will always be here when you need us. Brent Allen, owner "
Profile photo of Sunghee Choi

Sunghee Choi

July 24, 2024

5  out of  5
rating by Sunghee Choi
"Love all the staff from this office. I have been using this state farm office past 3 years and added life insurance as well. Jarrod Brown called as soon as we added life insurance online and follow up on everything. Thank you for awesome work"
We responded:
"Hi Sunghee. We have loved having you guys as customers and I’m so glad that we now also have your life insurance! Thank you for your business and for doing this review! Brent Allen, owner "
Profile photo of theresa remington

theresa remington

July 19, 2024

5  out of  5
rating by theresa remington
"I'm a State Farm customer visiting Austin and was unfortunately involved in an accident while here. I stopped by the nearest office, Brent Allen, to see if I could get ahead of the claim, and even though I'm not with their office, Jake was very helpful and patient with getting the process started. Highly recommend this office to anyone in the Austin area!!"
We responded:
"Theresa, that is so kind of you to leave this review! So glad Jake and my Office was able to help you get the claim started and thank you for being a loyal State Farm customer! Maybe you just need to move to Austin, lol Sorry you were in an accident, but hopefully all will go smoothly. Brent Allen, owner"
Profile photo of michael aguilar

michael aguilar

July 16, 2024

5  out of  5
rating by michael aguilar
"Excellent service. Knowledgeable and friendly. Elizabeth made switching insurers simple."
We responded:
"Thank you so much for this review, Michael! So glad Elizabeth took such good care of you. Welcome to the Brent Allen State Farm family. Brent Allen, owner"
Profile photo of Maksim Smirnov

Maksim Smirnov

June 25, 2024

5  out of  5
rating by Maksim Smirnov
"I recently worked with Julie Hall to set up my auto and renter’s insurance, and I couldn't be happier with the experience. Julie was incredibly helpful, responsive, and thorough in answering all my questions and ensuring everything was set up correctly. Her professionalism and excellent customer service made the entire process smooth and stress-free. Highly recommend!"
We responded:
"Hello Maksim. I want to thank you so much for taking the time to do this review. Julie is so good at what she does, and I am blessed to have her part of my team! I am grateful for your business and look forward to working with you for many years to come. Brent Allen, owner "
Profile photo of John Gill

John Gill

May 10, 2024

5  out of  5
rating by John Gill
"I have been using Brent Allen for years, and I could not be happier with the service from his office and the service from State Farm. Thankfully, we've not had a lot of claims, but when we do, State Farm pays fairly and promptly. I would not consider changing companies. Brent's staff is just the icing the cake. Always enjoy working with them and appreciate how helpful they are."
We responded:
"Hi John. Thank you so much for this review! Your words mean the world to me and my team and we are honored to serve you and your family! Brent Allen, owner"